Chat with customers en real time and manage customer support tickets packed with many features, collaboration and easy to use.
Provide support to multilpe channels from a single platform.
Integrate with your Twitter account and reply to direct messages and mentions.
Forward customer support emails to the platform and convert them into conversations.
Need to continue support after a chat session? Create a ticket from chat.
When no agents are online chat requests are converted into tickets so you reply when you login.
Need to continue support after a phone call? Create a manual ticket.
Convert those boring emails into nice looking conversations with chat bubbles.
Add private notes to tickets for internal use or when assigning a ticket to other user.
You can assign tickets to a particular user or to a whole department.
Filter out tickets by user, priority, tags, customer, subject or ticket ID.
Just forward your current customer support emails to our platform to integrate them into a shared inbox.
Your customes can contact you in real right from your website.
Integrate with your Facebook account and reply messages sent through your Facebook Page and customers using Facebook Messenger.
Visual alerts let you know who is working on which tickets.
Classify tickets in tags to easily identify and group chats in the future.
Create a knowledge base of frequently asked questions and pick replies instead of typing.
Easily add emojis to ticket replies and give them a personal touch.
Share documents, contracts, PDFs, images and any type of files with your customers and teammates.
Setup service level agreements and when a ticket should be scaled to medium or high priority.
Type @ and the name of any teammate to send a mention with a special alert.
Stay online and provide support even when you are on the go using your iPhone or Android.
Our support team is always ready to help you in English, Spanish and Portuguese.
AsisteClick Inbox also includes all the features of AsisteClick Team and AsisteClick Chat.
Your clients can make queries directly from your website at any time.
Setup several support departments, transfer chats to other operators and convert chats into tickets for later follow-up.
If no agent is online, the chat request is stored as a ticket for an agent to respond upon connection.
Use your Facebook page as a direct communication channel with your customers and allow them to contact you using Facebook Messenger.
Your customers can also choose to continue with Facebook Messenger a chat session started on your website.
More than 1.2 billion users use Facebook Messenger every day. Offer them a communication channel where they are.
Your agents can chat with customers from the same platform even if they contact you through Twitter.
Integrating with your Twitter account your clients will be able to send you direct messages and mentions and any agent can respond quickly and even work in collaboration with other agents.
Easily integrate with your customer service email account
Manage emails as conversations in an shared inbox and collaboratively work with all the members of your company.
Inbound emails are captured by the platform, organized into categories and any user can take ownership and reply.
The details of a ticket is like a conversation where users can add private notes and send mentions to other users.
Customer receives an email formatted just like a regular chat with bubbles.
Start free. No credit card needed.