Messenger For Business

Features

Chat with customers en real time and manage customer support tickets packed with many features, collaboration and easy to use.

Multichannel platform

Provide support to multilpe channels from a single platform.

Twitter

Integrate with your Twitter account and reply to direct messages and mentions.

eMail to ticket

Forward customer support emails to the platform and convert them into conversations.

Chat to ticket

Need to continue support after a chat session? Create a ticket from chat.

Offline to ticket

When no agents are online chat requests are converted into tickets so you reply when you login.

Manual ticket

Need to continue support after a phone call? Create a manual ticket.

Conversational eMails

Convert those boring emails into nice looking conversations with chat bubbles.

Internal notes

Add private notes to tickets for internal use or when assigning a ticket to other user.

Assign tickets

You can assign tickets to a particular user or to a whole department.

Search with ease

Filter out tickets by user, priority, tags, customer, subject or ticket ID.

Easy to implement

Just forward your current customer support emails to our platform to integrate them into a shared inbox.

Web chat

Your customes can contact you in real right from your website.

Facebook Page & Facebook Messenger

Integrate with your Facebook account and reply messages sent through your Facebook Page and customers using Facebook Messenger.

Avoid collisions

Visual alerts let you know who is working on which tickets.

Tags

Classify tickets in tags to easily identify and group chats in the future.

Shortcuts

Create a knowledge base of frequently asked questions and pick replies instead of typing.

Emojis

Easily add emojis to ticket replies and give them a personal touch.

File attachments

Share documents, contracts, PDFs, images and any type of files with your customers and teammates.

Priority auto update

Setup service level agreements and when a ticket should be scaled to medium or high priority.

Mentions

Type @ and the name of any teammate to send a mention with a special alert.

iPhone & Android App

Stay online and provide support even when you are on the go using your iPhone or Android.

Fanatical support

Our support team is always ready to help you in English, Spanish and Portuguese.

AsisteClick Inbox also includes all the features of AsisteClick Team and AsisteClick Chat.

Engage with customers from Web, Twitter, Facebook Page, Facebook Messenger, eMail


Chat with your customers from your website

Your clients can make queries directly from your website at any time.

Setup several support departments, transfer chats to other operators and convert chats into tickets for later follow-up.

If no agent is online, the chat request is stored as a ticket for an agent to respond upon connection.



Reach more customers with Facebook

Use your Facebook page as a direct communication channel with your customers and allow them to contact you using Facebook Messenger.

Your customers can also choose to continue with Facebook Messenger a chat session started on your website.

More than 1.2 billion users use Facebook Messenger every day. Offer them a communication channel where they are.



A single platform for all channels

Your agents can chat with customers from the same platform even if they contact you through Twitter.

Integrating with your Twitter account your clients will be able to send you direct messages and mentions and any agent can respond quickly and even work in collaboration with other agents.

Conversations, not emails

Easily integrate with your customer service email account

Manage emails as conversations in an shared inbox and collaboratively work with all the members of your company.

Inbound emails are captured by the platform, organized into categories and any user can take ownership and reply.

The details of a ticket is like a conversation where users can add private notes and send mentions to other users.

Customer receives an email formatted just like a regular chat with bubbles.

Well done is better than well said v2.6

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