A modern customer support platform packed with many features.
Agents can transfer chat to other agents or escalate requests to users from different departments.
During a chat session just scroll up to see previous chat history on the same window.
Classify chats in tags to easily identify and group chats in the future.
Create a knowledge base of frequently asked questions and pick replies instead of typing.
Send automated chat invitations based on rules and visitor's behaviour.
Take a look at your customer's screen to offer a better support.
You can always email the chat transcript to the customer after a session.
Just copy & paste a tiny HTML code on your pages and that's it.
Need to continue support after a chat session? Create a ticket from chat.
When no agents are online chat requests are converted into tickets so you reply when you login.
Both agents and customers can combine text with emojis.
Share documents, contracts, PDFs, images and any type of files with your customers.
Need more information about your customers? Just add custom fields to the chat request form.
Easily adapt chat window colors to match your business image.
Stay online and provide support even when you are on the go using your iPhone or Android.
Our support team is always ready to help you in English, Spanish and Portuguese.
Customers live chat with your team when visiting your website through a nice chat widget.
Your team members can handle several chats at the time right from a single platform.
A battery of more than 10 reports give you details about how your business runs and where you can improve.
Start free. No credit card needed.