Messenger For Business

Features

A modern customer support platform packed with many features.

Chat transfers

Agents can transfer chat to other agents or escalate requests to users from different departments.

Scroll to chat history

During a chat session just scroll up to see previous chat history on the same window.

Tags

Classify chats in tags to easily identify and group chats in the future.

Shortcuts

Create a knowledge base of frequently asked questions and pick replies instead of typing.

Triggers

Send automated chat invitations based on rules and visitor's behaviour.

Screenshot capture

Take a look at your customer's screen to offer a better support.

Transcript by email

You can always email the chat transcript to the customer after a session.

Easy to implement

Just copy & paste a tiny HTML code on your pages and that's it.

Chat to ticket

Need to continue support after a chat session? Create a ticket from chat.

Offline to ticket

When no agents are online chat requests are converted into tickets so you reply when you login.

Emojis

Both agents and customers can combine text with emojis.

Send files

Share documents, contracts, PDFs, images and any type of files with your customers.

Custom fields

Need more information about your customers? Just add custom fields to the chat request form.

Custom colors

Easily adapt chat window colors to match your business image.

iPhone & Android App

Stay online and provide support even when you are on the go using your iPhone or Android.

Fanatical support

Our support team is always ready to help you in English, Spanish and Portuguese.

Customers live chat with your team when visiting your website through a nice chat widget.

Your team members can handle several chats at the time right from a single platform.

A battery of more than 10 reports give you details about how your business runs and where you can improve.

Well done is better than well said v2.6

Start free. No credit card needed.